Weltraum Software Private Limited Tech Support

Global Technical Support — Highest Service, Lower Cost • 24/7

We provide technical support for IT related queries & also handle training for staff. Whether software products or other technical products — experience you can trust. Single & multi-tiered support cost-effectively from basic questions to most complex problems.

24/7 • 365 DaysOnshore • Near-shore • Off-shoreEnglish Support

Global solution — no matter where customers are, contact at any convenient time. Channels: voice, live chat, email & text messaging — communicate in most convenient way you prefer.

Support Channels Staff Training

Voice

Live Chat

SMS

Single & Multi-Tiered

Technical Support — For Every IT Query

Basic questions to most complex problems — cost-effectively.

Software Support

Weltraum PMS/POS/Payroll, website, booking engine, inventory — installs, bugs, upgrades, data recovery.

Hardware Support

Door locks, boom barriers, biometrics, CCTV, printers, scanners, KDS, room automation — diagnosis & fix.

Network & IT

LAN, Wi-Fi, server, backup, email, domain/hosting, SSL — IT related queries handled.

Integration Support

Tally/BUSY files, channel manager, aggregators, payment gateway, SMS/WhatsApp — mapping & sync.

How We Support — Tiers

Tier 1 — Front Line

Basic questions, password reset, how-to, quick fixes — via chat/phone, instant.

Tier 2 — Technical

Complex issues: DB, sync, hardware, integration — remote via AnyDesk/TeamViewer.

Tier 3 — Expert / Onsite

Most complex, requires specialist or onsite visit — escalated, SLA driven.

Global Coverage

Onshore

Your location

Near-shore

Nearby region

Off-shore

India HQ — 24/7

24/7 • 365 days — no matter where customers are, contact at any convenient time. In English.

Voice Live Chat Email Text/SMS AnyDesk / TeamViewer

Staff Training

We Train Your Staff — Not Just Fix

Also handle training for staff — so support tickets reduce and adoption increases.

Onboarding Training

Role-based kits: Reception, Manager, Housekeeping, Owner, Cashier, Kitchen — PMS/POS day-to-day.

Remote & Onsite

Remote via AnyDesk/TeamViewer or onsite at your hotel — we choose per need.

Manuals & Videos

PMS Help / POS Help / Payroll Help + PDFs + videos for self-learning.

Refresher & New Staff

New joiner training, refresher before season, after updates — ongoing.

SLA & Response

P1 Critical

1 hr

P2 High

4 hrs

P3 Normal

24 hrs

Priority based — critical (check-in down) gets fastest. Full action logs & closure report.

What We Don’t Do

No marketing spam via SMS — only OTPs, informational, booking/order alerts as you requested. Support is for genuine IT queries.

Need support or training now?

Voice / Chat / Email / SMS — pick convenient channel. Training scheduled within 48 hrs.